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Interview with John Seddon, Founder of the Vanguard Method

Interview with John Seddon, Founder of the Vanguard Method

Episode 36- Beyond Command and Control: Breakthroughs for Service Businesses and Marketing.
Systems Thinking Insights from the man I regard as the "Deming of Service Businesses".

The Magic of Multiple Perspectives

The Magic of Multiple Perspectives

Episode 34 - Mental Skills for Thought Leadership and Market Leadership - How Taking Multiple Perspectives Opens Up Creative Possibilities and Enables High-Impact Positive Influence

18 Statistics that Show the Customer sets the Value of Your Online Communication

18 Statistics that Show the Customer sets the Value of Your Online Communication

Customers are 5.2X more likely to purchase from companies with a great customer experience. That principle extends to the experience of their media.

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