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Pullfillment is another name for customer satisfaction. The helpfulness of the name is that it reminds us that the highest service we can provide for our clients, customers, and audience, is lead to them to Elevated Pullfillment: a better-than expected satisfaction of the values they aim to fulfill through Pulling with their efforts and money.

All Thought Leadership Studio podcast episodes and blog posts about pullfillment. Click on a hashtag above to search other topics.

Interview with John Seddon, Inventor of the Vanguard Method

Interview with John Seddon, Inventor of the Vanguard Method

Episode 36- Beyond Command and Control: Breakthroughs for Service Businesses and Marketing.
Systems Thinking Insights from the man I regard as the "Deming of Service Businesses".

The 7 Levels of Learning and Influence

The 7 Levels of Learning and Influence

Know what level you Influence on to maximize your positive impact. Tap into the power of higher level influence and higher level learning.

Pullfillment - Why Your Business is a Black Box

Pullfillment - Why Your Business is a Black Box

No matter what your business ...Profits result from what it creates outside of it. That's where your customers are and where they experience the benefits. Extend this philosophy to your web content and prosper.

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